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Home Customer Support Technical Support

Technical Support

For current customers, our technical support is available by email (support@gtschmidt.com) or phone (847-647-7117) during regular business hours. We are open Monday through Thursday from 8:00 am to 5:00 pm and Friday from 8:00 am to 12:00 pm CST.  

If you need to send in your machine for repairs, you will need to first get an RMA number from our customer service team.  Please use our provided RMA forms to begin the process. Machines or controls sent to GT SCHMIDT without an RMA number will not be accepted.

Below are some additional support resources including software downloads, software technical videos, and machine setup tutorials.  

Technical Support

MACHINE SOFTWARE DOWNLOADS

    Styliner® StyleWrite® Software Downloads

    This software may be used with the following GT SCHMIDT controls:

    • MS WIN 10 Controls - The controller has an embedded PC with Windows 10
    • MS WIN USB Controls - Controller requires an external PC via USB port


    If you are currently running an older version of our software please contact us to discuss your upgrade options.

    Laser Software Trial Downloads 

    Technical Support Videos

      These step-by-step tutorial videos are for the EZ Mark laser software that comes with our GeoMARK Eco and GeoMARK Eco Plus lasers. Learn how to create text, barcodes, serialization, and more. 

       

      Overview and Zoom Controls - EZ Mark Tutorials

      Barcodes, Data Matrices, and QR Codes - EZ Mark Tutorials

      Mark Settings Overview - EZ Mark Tutorials

      Creating and Manipulating Text - EZ Mark Tutorials

      Serial Numbers, Date Codes, and Time Stamps - EZ Mark Tutorials

      Outline and Mark Buttons - EZ Mark Tutorials

      Working with Vector Files - EZ Mark Tutorials

      Laser Fill Settings Overview - EZ Mark Tutorials

      These tutorial videos are for our StyleWrite software that comes with our Styliner pin marking machines.  These videos give a step-by-step guide to some of the functions of the StyleWrite software.

       

      Fixed Variable Function - StyleWrite

      Update View Function - StyleWrite

      Input Function - StyleWrite

      Downloading StyleWrite Software

      Prompt Variable Function - StyleWrite

      Label and Go To Functions - StyleWrite

      Path Function - StyleWrite

      Checking if drivers are installed properly

      Variable and Get Variable - StyleWrite

      Get Variable Increment - StyleWrite

      Get Variable, Variable Option - StyleWrite

      Uninstalling StyleWrite software

      How to set up your Styliner® Stinger® with USB Controls

      How to set up your Styliner® Mark 3 with USB Controls

      How to set up your Styliner® Mark 3 with PC Controls

      How to set up your Styliner® Mark 3 (Electric) with PC Controls

      This video helps explain how to set up text and logo marks.

      Use barcodes and a bluetooth barcode scanner to send data to our handheld inkjet printer.

      need a custom solution?

      Our in-house design and engineering department has a full range of services and support to ensure that your industrial automation project is successful.

      Contact us

      ADDITIONAL LASER MARKING INFORMATION

      Why GT SCHMIDT?

      At GT SCHMIDT, we design, build, and implement marking solutions that help manufacturers leave a lasting mark on their products, their companies, and their industries.

      Learn More About Us
      made in usa since 1895
      125 years of experience
      installation & follow-up support