For current customers, our technical support is available by email (firstname.lastname@example.org) or phone (847-647-7117) during regular business hours. We are open Monday through Thursday from 8:00 am to 5:00 pm and Friday from 8:00 am to 12:00 pm CST.
If you need to send in your machine for repairs, you will need to first get an RMA number from our customer service team. Please use our provided RMA forms to begin the process. Machines or controls sent to GT SCHMIDT without an RMA number will not be accepted.
Below are some additional support resources including software downloads, software technical videos, and machine setup tutorials.
MACHINE SOFTWARE DOWNLOADS
Styliner® StyleWrite® Software Downloads
These software links may be used with the following SCHMIDT controls:
- MS WIN 10 Controls - Controller has an embedded PC with Windows 10
- MS WIN USB Controls - Controller requires an external PC via USB port
If you are currently running an older version of our software please contact us to discuss your upgrade options.
Technical Support Videos
need a custom solution?
Our in-house design and engineering department has a full range of services and support to ensure that your industrial automation project is successful.
ADDITIONAL LASER MARKING INFORMATION
Why GT SCHMIDT?
At GT SCHMIDT, we design, build, and implement marking solutions that help manufacturers leave a lasting mark on their products, their companies, and their industries.Learn More About Us