Did you ever wonder how a finished system arrives at your door after placing an order with SCHMIDT? Probably not, and there’s a good reason! We carefully monitor each step from P.O. to installation so you don’t have to worry. Just FYI, here’s how it works.
- A Marking Need
Each SCHMIDT order begins with a simple fact: You have a marking application and we can provide the best means to achieve it.
2a. In Stock Consumables
The order process often starts with an inquiry though our website or an email to our customer service or sales personnel. If it’s an in-stock consumable product, our Customer Service Department takes the order and ships it. It’s fast and easy.
2b. Standard Systems or Slight Modifications
If your request is for a marking system, we refer the order to Sales for qualification. They talk to the customer about the unique application, the time frame and any additional details. Often, this can be done by phone or email.
Once our reps fully understand the need, they recommend a standard (or slightly modified) product and generate a quote. The confirmed order goes right to Customer Service for processing. After a quick review by Engineering, it makes its way to Production. This coordination helps to achieve a quick turnaround of 3 weeks or less.
2c. More Sophisticated Modifications
Often, we deal with manufacturing engineers in the mid and larger organization range. This usually occurs when there is more involved than marking one part. There could be a range of parts or elements of the project that make the process more intricate. When this is the case, a field rep always makes a visit to the customer. Why? This is done so the rep can see firsthand how they are planning to use our product in their facility. They review the production rate, the space where the system will be placed, the size of the part and other variables unique to each particular application. Our field reps typically average at least one in-person visit per day. It’s an incredibly important part of the job.
2d. Customized and Built to Order
If the field rep determines that the job is more “ground up” than “modification,” Engineering gets more heavily involved. As part of their review, they may request sample parts or have follow-up questions for the customer to ensure they understand the application completely.
Engineering works closely with Production during the design process to ensure a smooth parts flow through the system. For example, sub-assemblies are released for building as they are ready instead of waiting for the entire design to be completed.
- Ready on the Production Line
All orders involving finished goods or custom parts end up with the production team. First stop is the stockroom to ensure we have all the required pieces on hand to build a complete assembly, or to at least start on approved components so they will be ready when needed.
We have a cell manufacturing layout at SCHMIDT, so the job is then handed off to the appropriate team lead. There are different team leaders for every operation. If it’s a custom part, (even a small one) it may go through 4 or 5 different departments (machining, grinding, heat treatment, plating, etc.).
- Quality Assurance
The first piece off the line is always inspected to confirm specs and tolerances. Then our automated systems assure the quality of the rest. Operators do in-process checks using micrometers and calipers. They often double check with a fellow operator for verification.
This attention to detail is especially crucial for the medical and aerospace industry segments. A lot of this work has very tight specifications. Any tolerances under .2mm are too small for the human eye, so they are inspected by technicians with a coordinate measuring machine (CMM).
We are proud of our high outgoing quality rate and it’s thanks to the extra testing we do in-house. While specs could call for 5 minutes, we may test for an hour. The added quality makes it time well spent. We confirm everything is fully operational before closing out any project.
- Getting Out the Door
After the quality test, the system is ready to be delivered and installed. Don’t worry. Even if you need it “same day,” we have the resources to make it happen.
- Up and Running
The last step is where we started – with the customer. They now have an operational marking system that is a perfect match with their initial requirements.
As outlined in this article, good procedures, good people, attention to detail and tight communications are key as each order goes through our shop and into operation ASAP.
If you need marking optimization, there’s no better place to start than right here. Contact us if you would like more information on how one of our customized marking systems can add value to your company.